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Shipping Policy

Last update: 17-10-2025

Who we are

Sanders BV ("we", "us", or "our") operates the website https://ella-boutique.com ("Site"). We aim to provide a transparent and seamless shipping process to ensure the convenience and satisfaction of our customers. Details regarding our shipping process are provided below.

Shipping costs

  • Free Shipping: We offer free shipping on all orders.

  • Currency: GBP

Shipping scope

  • Delivery area: We currently ship to the United Kingdom.
  • Planned expansion: We are considering expanding our delivery areas in the future.
  • Order processing time
  • Processing Time: Orders are processed within 0-1 business day, Monday to Friday.
  • Cut-off time: Orders placed before 22:00 (GMT) Greenwich Mean Time (London).
  • Delivery time: Once your order has been processed, delivery takes 4 to 8 business days.
  • Total estimated delivery time: 4–9 business days, depending on the delivery location in the United Kingdom.
  • No Shipping: Orders are not processed on weekends or holidays.

Shipping process

  • Couriers: We use proven carriers such as DHL and FedEx to deliver our shipments.
  • Tracking Your Shipment: Once your order has shipped, you will receive an email with your tracking number.

Lost or damaged shipments

  • Damaged Orders: If your shipment arrives damaged, please contact us within 48 hours to initiate the claim process.
  • Lost Orders: If your order has not arrived, please contact us immediately for assistance.

Returns

Contact

If you have any questions or concerns regarding this Shipping Policy, please contact us: