We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.

Yes! Sign up for our newsletter to receive exclusive discounts and promotions.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.

Yes, you can enter your discount code or gift card during checkout. If you experience any issues, feel free to reach out.

Yes, we always offer free shipping – no minimum order value required.

We currently ship to the United Kingdom. We’re working on expanding to more countries soon – stay tuned!

UK: 4 to 9 business days, (free shipping).

We use reliable courier services such as DHL and FedEx for our deliveries.

If your order hasn’t been shipped yet, we may be able to update the address. Contact us as soon as possible.

Orders are typically processed within one or two business days. You’ll receive an email once your package is on its way.

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@ella-boutique.com and we’ll be happy to assist you.

Items can be returned within 30 days of delivery.

Simply contact our customer service with your order number and the item(s) you’d like to return. We’ll guide you through the steps.

Yes, exchanges are possible if the item is in stock. Contact us to check availability and arrange the exchange.

Return shipping costs are not covered by us unless the item was faulty or incorrect.

Once we receive your return, it usually takes 7 business days to process your refund or exchange.

Please contact us immediately with photos. We’ll make sure to resolve it quickly.

Refunds are issued to the original payment method used at checkout.

No, returns are only accepted if the items are unworn, unwashed, and in original condition with tags attached.

Returns requested after 30 days are not accepted, but feel free to contact us – we’ll do our best to help.

We recommend returning items in their original packaging, but it’s not mandatory as long as the product is protected during shipping.

We stand behind the quality of our products. If you experience a defect due to manufacturing or materials within a reasonable timeframe, please contact us and we’ll make it right.

A defect includes issues like faulty stitching, damaged fabric upon arrival, or broken zippers/buttons that occur under normal use.

Email our customer service with your order number, a description of the issue, and clear photos of the defect. We’ll respond as soon as possible.

Depending on the issue, we’ll either offer a replacement, a repair option, or a refund.

We do not currently offer in-house repairs, but we’re happy to recommend solutions or offer partial compensation in certain cases.

Contact us immediately with photos of the damage and packaging. We’ll work with you to resolve the issue quickly.

General wear and tear from regular use is not considered a defect and is not covered under warranty.

Yes, most of our items are true to size. We also include fit notes on each product page to help you choose the right size.

We work with carefully selected partners to ensure high-quality craftsmanship and responsible production. More details can be found on each product page.

Some items are restocked depending on demand. You can sign up for restock notifications on the product page if available.

Yes – we prioritise high-quality, responsible materials and continue to expand our use of sustainable fabrics.

Of course. Contact our customer care team and we’ll be happy to answer any product-related questions.

You’ll find specific care instructions on the label and product page. In general: wash inside out at 30°C, do not tumble dry, and dry flat in the shade.

Unfortunately, we do not offer custom orders at this time.

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and shop faster next time.

You can reach us via email or through our contact form. We’re available Monday to Friday, 09:00 AM – 17:00 PM.

Yes. We use secure systems to protect your data and never share your information without your consent.

Currently, we handle all customer service digitally to ensure quick and clear communication.

We aim to respond to all inquiries within one business day.